Sections of the Privacy Policy
We are committed to protecting the privacy of visitors and customers who use our websites, and we take the issue of your privacy very seriously. Employees of UWILL GLOBAL LTD understand and recognize the importance of online privacy.
The following sections constitute our privacy policy. It sets out the rules regarding the use of the personal information we collect about you, which we follow.

Who We Are
UWILL GLOBAL LTD, 20-22 Wenlock Road, N1 7GU, registered in England with company number 12044664, trading under the name UWILL GLOBAL LTD, hereinafter referred to as "we", "our" and "us" in this policy.

We are the data controller in respect of any information provided to us through our websites, mobile applications, stores, or social media pages.
Any changes we make to our privacy policy in the future will be posted on this page. This policy was last updated in June 2019.
If you have any questions or concerns regarding our privacy policy or how we use your personal information, please contact us at Contact Us.

Why We Collect Your Data
We recognize the need to properly handle any customer data on a lawful basis and collect and process data solely based on contracts and legitimate interests.
We collect data about you in order to fulfill our obligations under any contracts we have entered into with you, by receiving an order placed by you.
We may also, with your consent, collect your data to provide you with marketing or promotional information or information about competitions.

What Personal Information We Collect About You
To fulfill our obligations to process your order, we will need to collect some personal information about you. Personal information refers to any identifiable details provided to us that allow us to directly or indirectly identify you. This can include any data from your order number to specific information such as your address or phone number.
Below is detailed information on when data is collected:
  • When subscribing to our newsletter, marketing campaigns, or other promotions.
  • When participating in any prize draws or competitions.
  • When filling out any forms on the website.
  • When interacting through our social media pages, such as by commenting, uploading photos, or using campaign hashtags.
  • When communicating with us via email, phone, or in writing.

The data we may record about you may include, but is not limited to, the following:
  • First and last name;
  • Full address, including postal code;
  • Email address;
  • Phone numbers;
  • Date of birth.
We may also record technical data about the device and provider used to visit our websites, including your IP address, location, and operating system data. For more detailed information on online tracking of website usage, please see our Cookie Policy.

How We Use Your Information
UWILL uses the personal information you provide only for the following purposes:
  • Personalizing your experience on our platforms, specifically providing you with targeted offers online based on your previous interactions with our website.
  • Enabling us to process your orders and manage any payments and refunds, including passing your data to any third parties involved in your order.
  • Communicating with you regarding any messages you have sent us.
  • Keeping your contact details up to date.
  • Managing your online account.
  • Detecting and preventing potential fraudulent activities or abuse on our website.
  • Sending you information about marketing campaigns, company news, competitions, or promotions that may interest you, provided we have obtained your prior consent.
  • Processing applications for competitions or prize draws (any additional purposes for processing your data will be detailed in the terms and conditions of the competition provided when you enter).

Is Your Data Shared
We do not disclose information about our customers to third parties except when it is an essential part of providing our services to you. Such third parties may include, but are not limited to:
  • Payment systems;
  • Fulfillment service providers in the delivery sector;
  • Technology platforms such as servers and email services;
  • Business partners.
Any information shared with any of our affiliated third parties or business partners is limited to only the data necessary to fulfill instructions to process your orders.
Our websites may also contain links to the websites of our business partners, their networks, and advertisers. If you follow a link to these websites, their operation is governed by their own privacy policies, which may differ from ours. Please read these policies carefully before providing any data directly to third parties.

Your Consent
By agreeing to receive marketing communications or subscribing to our newsletter, you accept that we will contact you via emails, text messages (SMS), or other electronic communication methods, such as notifications through our app, informing you about our products and services.
We do not share any personal information you provide to us with third parties without your permission unless otherwise stated in this privacy policy, for the purposes of fulfilling your order.
You can withdraw your consent at any time and request that we stop processing your personal information.
To opt-out of receiving any of our communications or to stop data processing, you can:
  • Unsubscribe by following the link provided in the messages you receive.
  • Not subscribe to marketing messages.
  • Contact our customer service department, which will need to verify your identity to process your request.
All requests to unsubscribe from our communications are processed as quickly as possible, but this may take a few days.

How Your Data is Protected
We apply security measures on our website to protect your personal information. The protection of your data during online transmission is ensured by using Secure Sockets Layers (SSL) encryption software.
We also apply appropriate security measures to protect against the loss, misuse, or alteration of information about you that we have collected from any of our platforms.
We use cookies on our website. A cookie is a small information file that is sent to your computer and stored on your hard drive. If you have registered with us, your computer will store an identifying cookie that will save your email address, thereby saving you time each time you visit the UWILL website. You can change your browser settings to ensure that cookies are not stored on your computer without your explicit consent. For more detailed information about the cookies used on our website, please see our Cookie Policy.
We do not transfer the personal data we collect about you to any independent data operators located outside the European Economic Area (EEA).

Some of our independent contractors, who are provided with your data, may transfer data outside the European Economic Area (EEA), unless otherwise stated in this Privacy Policy. In such cases, we strive to ensure that they comply with the Data Protection Act 2018 regarding any such transfers. Please note that such countries outside the EEA may not provide the same level of data protection as the United Kingdom, but the collection, storage, and use of your personal data by us will still be governed by this Privacy Policy.

How Long Your Personal Information Is Stored
All personal information you provide to us is securely stored in our databases for service purposes. You have the right to request that we stop processing your data and delete the information we hold at any time.
However, any data that needs to be retained for legal purposes cannot be deleted but will be anonymized and stored for the period required by law. After this period, any remaining data will be deleted.

What You Can Do Regarding Your Personal Information Held By Us
You can contact us at any time with questions regarding your personal information that we hold.

You have the right to request that we perform any of the following actions regarding your personal information:
  • Update your personal information that we hold.
  • Correct any inaccurate information.
  • Restrict the processing of your personal information for any other purposes.
  • Object to any use involving profiling or automated decisions made on your behalf.
  • Provide a copy of your personal information that we hold.
  • Transfer a copy of your data to another company, either to you or directly to the company to which you want to transfer this data.

If you wish to update or review the data you have provided to UWILL, or request a copy of your data that we hold, please log into your account, contact us via our feedback form, call us at 07440 961 844, or write to us at the following address:
20-22 Wenlock Road, N1 7GU, London, United Kingdom
In accordance with our security procedures, we may request identity verification before disclosing any information. This may involve confirmation of identity in the form of certain personal data.